Profiles

Updating my Stored Account did not update my Recurring donation

It’s important to remember that when a donor stores an Account in their Profile, it is to provide convenience and ease for future giving. Once they log into their Profile to donate they can choose one of their stored accounts to complete their donation. Some assume that updating the stored account will update any recurring donations the donor may have processing. This is not the case. When a donor needs to change the Account their recurring gift is Read more

How does a donor login?

Donors can log into their Profile by clicking on the “Log In” link on the upper right-hand side of your Giving Page, just below your header image.   The “Login Portal” option must be selected within your Giving Page for this option to be available to your donors,.  To view the settings for your Giving Page follow these steps: 1. Click on the DonateQ tab located just under the Qsuite logo 2. Click on “Giving Read more

What if a donor cannot see their country in the drop-down?

The country list is not all inclusive and is purposely limited based on need, risk, and also required government restrictions to better protect our merchants.  However, country add requests can be submitted to your relationship manager, or emailed to us at clqsupport@cashlinq.com.  Requests will be reviewed and considered on an individual basis.  If you have a pending donation from a country that is not listed in the drop-down that needs to be submitted, then contact Read more