Categories Categories allow you to group donations or payments into a particular fund or purpose for easier reporting. The same category can be used and reported on across DonateQ and EventQ.   Communications Email messages sent to donors, registrants, and/or payers confirming activity or status of their donation, registration, and/or payment.   Coordinator – EventQ The staff or volunteer coordinator responsible for questions or issues regarding a particular event. There can only be one Coordinator Read more

The header and footer menu bars, as well as the Help Center, are available throughout the Qsuite.  Other menus may change depending on what page and product you are in, and what permissions your user is set up with.  The default menu is outlined below. When the options change, based on the page, the new menu will be outlined in the relevant section of this guide.   Header Menu Bar Home:  Return to the Qsuite Read more

The universal Search box allows you to enter a name (either first or last, but not both) and it will search your entire Qsuite account for matches in Profiles, DonateQ, EventQ, and CustomQ.  In addition to name, you can search by Unique ID.  The results are limited to the most recent transactions that match the criteria.  If you need a larger date range or have more specific information to look for, you can use the Read more

Qsuite is best viewed using the following supported browsers: Internet Explorer 9+ Firefox 20+ Chrome 27+

PCI stands for Payment Card Industry, but more specifically is used as a short name referring to the PCI DSS (Payment Card Industry Data Security Standard).  Any organization that stores, processes, or transmits payment cardholder data, no matter what size, must meet the Payment Card Industry Data Security Standard (PCI DSS). These requirements are set forth by the PCI Security Standards Council to enhance payment card data security, and ultimately, protect your organization. For more Read more

To update your bank account information on your merchant account please visit our Bank Account Change Request form. DDA Change DDA Change? bank information? bank?

Your cashLINQ monthly statement is emailed around the 5th of each month to the Billing Contact(s) on your account. If you need a copy of your statement please email clqsupport@ cashlinq .com with the name of your organization and the statement you need.  We’ll be happy to send that out to you. how do I get another copy of my statement , where is my statement , where is my statement? , how do I get Read more