Qsuite Glossary of Terms

Categories Categories allow you to group donations or payments into a particular fund or purpose for easier reporting. The same category can be used and reported on across DonateQ and EventQ.   Communications Email messages sent to donors, registrants, and/or payers confirming activity or status of their donation, registration, and/or payment.   Coordinator – EventQ The staff or volunteer coordinator responsible for questions or issues regarding a particular event. There can only be one Coordinator Read more

Menus Overview

The header and footer menu bars, as well as the Help Center, are available throughout the Qsuite.  Other menus may change depending on what page and product you are in, and what permissions your user is set up with.  The default menu is outlined below. When the options change, based on the page, the new menu will be outlined in the relevant section of this guide.   Header Menu Bar Home:  Return to the Qsuite Read more

Search Overview

The universal Search box allows you to enter a name (either first or last, but not both) and it will search your entire Qsuite account for matches in Profiles, DonateQ, EventQ, and CustomQ.  In addition to name, you can search by Unique ID.  The results are limited to the most recent transactions that match the criteria.  If you need a larger date range or have more specific information to look for, you can use the Read more

Supported Browsers

Qsuite is best viewed using the following supported browsers: Internet Explorer 9+ Firefox 20+ Chrome 27+

What is PCI?

PCI stands for Payment Card Industry, but more specifically is used as a short name referring to the PCI DSS (Payment Card Industry Data Security Standard).  Any organization that stores, processes, or transmits payment cardholder data, no matter what size, must meet the Payment Card Industry Data Security Standard (PCI DSS). These requirements are set forth by the PCI Security Standards Council to enhance payment card data security, and ultimately, protect your organization. For more Read more

How do I find my deposits?

The turnaround for transactions to deposit into your account can range from 48 hours to 10 business days depending on your setup and the payment method used.  The first thing you need to do is run a report in Qsuite for your transaction activity, but which report to run also depends on your setup.  Generally, transactions that run on a particular day will batch together, but it is important to note that transactions may carry Read more

What is CAPTCHA?

CAPTCHA is short for (Completely Automated Public Turing test to tell Computers and Humans Apart).  The DonateQ giving pages use an image CAPTCHA to test that the individual completing the Giving Page not an automated bot but a person.  

I need a copy of my statement

Your cashLINQ monthly statement is emailed around the 5th of each month to the Billing Contact(s) on your account. If you need a copy of your statement please email clqsupport@ cashlinq .com with the name of your organization and the statement you need.  We’ll be happy to send that out to you. how do I get another copy of my statement , where is my statement , where is my statement? , how do I get Read more

I don’t see a Menu Option I should have

If you are missing a menu option or product tab in Qsuite that you should have, you should contact the primary admin person for your account as it may be a permission that needs to be enabled for your user.  If you are the primary account admin, you can check your user(‘s) permissions by accessing the user management interface.  Click on Admin from the top menu, and Manage Users is located in the Users box.  Read more