Getting Started with EventQ

Your EventQ account is ready! This article will walk you through going-live with your EventQ account.  If you have any questions along the way you can always reach out to us through “Contact Us” at the top of the page.  We’re here to help so just let us know. Login to Your Qsuite: First, login to the Qsuite here and save the Qsuite login page to your Favorites for easy access. Login using the credentials provided in your Read more

Failure Code Directory

CashLINQ Failure Codes Communication Error / GSE- No Response from Gateway / VE- SCHEDULE ERROR There was an interruption in communication during processing of the transaction and the transaction did not process as scheduled. Typically, once the account holder has been notified you can copy the transaction schedule and reschedule/resubmit the transaction.   GSE/VE- NEW PAY INFO REQUIRED There is an issue with the stored payment information and the transaction failed to process. The transaction Read more

Notification of Change (NOC) Failure

QC01- Incorrect Account Number Reason: The account holder has been issued an updated account number by their bank, and the old one can no longer be submitted for processing. What to do: Have the account holder contact their bank for the updated payment information and resubmit.   QC02- Incorrect Routing Number Reason: The routing number has been changed by the bank, and the old one can no longer be submitted for processing. What to do: Read more

Transactions Overview

Your transaction management tool for the Qsuite is Transactions.  You can research as well as take action on transactions using the Transaction Search and the available action buttons in the transaction detail. Transaction Search Find and manage transactions from all your Qsuite products.  You can filter your search results by several factors Filters First Name:  The billing first name. Last Name:  The billing last name Account Last Four:  Search by the last 4 digits of Read more

Managing a Registration

You made an event, registrations have come in, but now someone needs to cancel, or make changes to their registration. Or maybe you just need to apply an offline payment for someone who registered online and mailed in a paper check that has just arrived on your desk. This quick reference sheet will walk you through managing your registrations.   Find a Registrant The first thing you need to do is locate the registrant you Read more

How do I add a Registrant?

To enter a registration on behalf of someone, you can select “Add a Registrant” from the left side menu.  A list of active events will appear to choose from.  Select the Event you want to create a registration for and the virtual terminal for that event will load. Once the page loads, simply walk through the registration process through to confirmation. Other terms: registrant

Event Settings Overview

This section appears for EventQ only.  These settings are used in the Event Builder to designate Event Types, Coordinators, and Locations that can later be used as reporting filters for Events.   Event Types Manage existing or create new Event Types that can be used to organize your Events in EventQ reporting.  Event Types are used as reporting filters to group transactions.  Some examples are Concert, Golf Tournament, Family Camp, etc.  You can edit or Read more

EventQ Home Overview

Recent Events The Recent Events table displays the 10 most recent Events.  You can view the Registrant List for an event by clicking on the “magnifying glass” icon next to it.  You can edit, delete, or view the snapshot of an Event using the Actions icons in the table.   Event Activity This chart displays all your event volume.  You can change the time-frame by selecting the appropriate tab:  Today, Week to Date, Month to Read more

EventQ Menus Overview

EventQ Home:  Return to the EventQ Home Page. Events:  Manage or create new Events. Manage Transactions:  Find and manage registrations using the Transaction search pre-filtered for EventQ.  To search by registrant name, use Find a Registrant. My Saved Reports:  Run a custom EventQ report from a list of saved templates. – Add an Event:  Create a new Event using the EventQ Event builder. Find a Registrant:  Find and manage an existing registration by registrant name. Read more

Add/Editing Event Overview

When adding or editing an Event, you will navigate through the Event builder.  Clicking on Next, Back, Finish Later, or selecting a previously visited section automatically saves your progress. Event Details Set up the Event Name, dates, Location, and Coordinator for the Event. Event Name:  The name of the Event as it will appear to registrants on their confirmations and in reporting.  Event Name is required. Event Description:  Internal description for the Event that is Read more