TuitionQ Menus Overview

TuitionQ Home:  Return to the TuitionQ Home Page. Tuition Pages:  Create new or manage existing Tuition Pages. Manage Transactions:  Find and manage tuition payments using the transactions search pre-filtered for TuitionQ. – Add a Payment:  Create a new one-time or recurring transaction by selecting an activeTuition Page. Add a Tuition Page:  Create a new Tuition Page using the TuitionQ Tuition Page Builder. Run a Report:  Run a saved TuitionQ report or create a new one Read more

How do I change background on my Tuition Page?

You can change the background in the page builder.  Click on the TuitionQ tab and select Tuition Pages from the left-side menu.  Click on the pencil (edit) icon next to your giving page.   Page Background Page Background enables you to change the background (outer border) settings. Background Image:  You can use an image for the outer border.  Click + Add New to upload a new image, click Select Existing icon to choose an image Read more

Tuition Page Design Overview

The Tuition Page designer allows you to set up the look and feel for your Tuition Page, what information you want to collect, and the communications you want to send out. Click [Save] to save your changes.   Layout & Design Set up the page styling for your Tuition Page like the background and foreground color and the button styling.  You can also save and load page styles as templates that can be used on Read more

Surcharges Overview

TuitionQ allows you to setup a fee to offset the cost of processing Debit/Credit cards and eChecks transactions that are tuition payments.  You can access the Surcharge Settings through Admin. Surcharge Settings Setting up a surcharge is optional. Apply Surcharges to by Tuition Pages:  This check box enables surcharging on all of your Tuition Pages, if allowed in your state*. eCheck Surcharge:  The percent you choose to apply to each eCheck transaction. Debit/Credit Card Surcharge:  Read more

How do I add a Header to my Tuition Page?

To add a header image to your Giving Page. Click on the TuitionQ tab under the Qsuite logo Click on “Tuition Pages” from the left-side menu Click on the pencil (edit) icon next to your Tuition Page In the “Page Content” box, check the box labeled “Header” to include this element on your Tuition Page Click the blue “Edit” link next to customize your Header   Header Background Image:  You can use an image for the header.  Read more

Tuition Pages Overview

Tuition Pages This table displays the active and inactive tuition pages that have been created.   You can switch between active and inactive using the related tabs.  To edit the Page Name and/or Description, just click on the Page Name or Page Description in the table.  You can edit the page settings, get the page form post, open the virtual terminal for a page, copy a page, and delete a page using the Action icons.   Read more

TuitionQ Home Page Overview

Recent Payments The Recent Payments table displays the 10 most recent payments.  To view the transaction details of a specific payment, simply select the first or last name in the table.  You can email the account holder from the table by clicking on the email.  You can view the details or edit a transaction by using the Edit icon in the table.   Payment Activity This chart displays all your payment volume.  You can change Read more

How do I Cancel a Transaction?

To cancel a transaction in the Qsuite you need to search for its Transaction Schedule in a status of “Pending”.  Remember: the Transaction Schedule is not a transaction, it is an instruction for how transactions will be created. You can search one of two ways: 1.  Click on “Transactions” at the top of your screen and search for the account holder 2.  Enter the account holder’s first OR last name in the white search box Read more

Failure Code Directory

CashLINQ Failure Codes Communication Error / GSE- No Response from Gateway / VE- SCHEDULE ERROR There was an interruption in communication during processing of the transaction and the transaction did not process as scheduled. Typically, once the account holder has been notified you can copy the transaction schedule and reschedule/resubmit the transaction.   GSE/VE- NEW PAY INFO REQUIRED There is an issue with the stored payment information and the transaction failed to process. The transaction Read more

What is a Transaction Schedule?

A Transaction Schedule is not a transaction, rather it is an instruction for how Transactions will be created. The term “Complete” on a Transaction Schedule means that all transactions have been created and the instruction is complete. You will often see a Transaction Schedule in a status of “Pending.”  This indicates that there are still transactions to be created and the next transaction will be created on the “Date” specified.