Qsuite Help Desk

Admin

• Categories

• Communications

• Profile Settings

• Users

• How do I reset or unlock a User’s password?
• Admin Overview

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CustomQ

• Housekeeping & Best Practices
• How do I Cancel a Transaction?
• Failure Code Directory
• What is a Transaction Schedule?
• Refund a Transaction

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DonateQ

• Giving Pages

• Housekeeping & Best Practices
• Getting Started With DonateQ
• How do I Cancel a Transaction?
• Failure Code Directory
• What is a Transaction Schedule?

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EventQ

• Getting Started with EventQ
• Failure Code Directory
• Notification of Change (NOC) Failure
• Transactions Overview
• Managing a Registration

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General Questions

• Qsuite Glossary of Terms
• Menus Overview
• Search Overview
• Supported Browsers
• What is PCI?

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Getting Started

• Getting Started With DonateQ

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Profiles

• How do I unlock/change a donor’s Profile password?
• Profiles
• Profile Home Page
• Profiles Overview
• How do I delete a Profile?

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Release Notes

• 2.7 Release Notes
• 2.6 Release Notes
• 2.5 Release Notes
• 2.4 Release Notes
• 2.3 Release Notes

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Reporting

• Failure Code Directory
• SmoothPay Reporting
• How do I create a Report?
• Reporting Overview
• How do donors know about expired donations?

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Transactions

• How do I Cancel a Transaction?
• Failure Code Directory
• What is a Transaction Schedule?
• How do I Skip an occurrence on a Recurring Transaction?
• Refund a Transaction

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TuitionQ

• TuitionQ Menus Overview
• How do I change background on my Tuition Page?
• Tuition Page Design Overview
• Surcharges Overview
• How do I add a Header to my Tuition Page?

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